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Although we strive to always get thing right, inevitably we do sometimes get things wrong.

We have a very thorough complaints procedure in place, and any complaint received will be dealt with fairly and promptly.

If you feel that you have a complaint please follow the instructions below.

Written complaints may be sent to:

Make Them Smile

The Business Hive

13, Dudley Street


DN31 2AW

by e-mail to:

Verbal complaints can be made by phone to 0330 1330 870 or in person to any of Make Them Smile Children’s Trust staff, volunteers or trustees at any of our events or activities.

Complaints Procedures in PDF

If for any reason you feel your complaint has not been resolved fairly, or should you not agree with the outcome please contact one of the following:

The Charity Commission

Fundraising Regulator