Although we strive to always get thing right, inevitably we do sometimes get things wrong.

We have a very thorough complaints procedure in place, and any complaint received will be dealt with fairly and promptly.

If you feel that you have a complaint please follow instructions below.

Written complaints may be sent to

Make Them Smile Children’s Trust

10 Pinchbeck Road
PE11 1QD

or by e-mail at:

Verbal complaints can be made by phone to 01406 25 82 83 or in person to any of Make Them Smile Children’s Trust staff, volunteers or trustees at any of our events or activities.

Complaints Procedures in PDF

If for any reason you feel your complaint has not been resolved fairly, or should you not agree with the outcome please contact one of the following

The Charity Commission

The Institute of Fundraising

Fundraising Regulator